Shipping & Delivery

At EttaLuxe, we are committed to providing a seamless and transparent shopping experience. We offer free standard shipping on all UK orders, with reliable tracking support and dedicated customer service.

Shipping Coverage

  • Region: United Kingdom (England, Scotland, Wales, and Northern Ireland)

  • Cost: Free on all orders—no minimum required

Order Processing & Handling

  • Processing Time: Orders are typically processed within 1 to 2 business days (Monday to Friday, excluding public holidays).

  • Cut-Off Time: Orders placed before 8:00 PM (UK Time) will be processed the same business day. Orders placed after 8:00 PM will be processed the next business day.

Delivery Timeframes

  • Estimated Delivery: 5 to 8 business days from order processing

  • Carriers: We partner with reliable UK couriers to ensure timely deliveries.
    Please note that delivery times are estimates and may vary depending on your location or courier performance.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number and a link to monitor your package.

  • Tracking Availability: Tracking details will be provided within 24 to 48 hours of dispatch.
    If you do not receive your tracking information within 3 business days, please contact us at support@ettaluxe.com.

Order Cancellations

Orders may be canceled within 24 hours of placement. To cancel, please email us at support@ettaluxe.com with your order number.
Please note: If your order has been processed or shipped, it cannot be canceled. Please refer to our Return Policy for further assistance.

Delivery Issues

If you experience any issues with your delivery, such as a delay or a lost package, please contact our customer service team at support@ettaluxe.com. We will work with you to resolve the issue promptly.

Address Changes

If you need to change your shipping address after placing an order, please contact us immediately at support@ettaluxe.com. We will do our best to accommodate your request, provided the order has not yet been shipped.

Additional Information

  • Business Days: Monday to Friday, excluding UK public holidays

  • Address Accuracy: Please ensure your shipping address is complete and accurate to avoid delays.

  • Shipping Delays: While we strive for timely delivery, occasional delays may occur due to weather conditions, courier issues, or peak periods.

Contact Us

  • Email: support@ettaluxe.com

  • Phone: +44 7475352330

  • Address: 36a Queen Square, Mander Centre, Wolverhampton WV1 1TL, UK

  • Business Hours: Monday to Friday, 9 AM - 5 PM (UK Time Zone)

For any questions regarding your order or shipping, please contact us. We are here to assist you.