Billing Terms and Conditions

This Billing Terms and Conditions Policy outlines the terms under which EttaLuxe processes payments and handles billing-related matters. By placing an order with us, you agree to the terms stated below.

1. Accepted Payment Methods

We accept the following forms of payment:

  • Major credit and debit cards (Visa, MasterCard, American Express, etc.)

  • PayPal

  • Apple Pay / Google Pay (where applicable)

  • Shopify Payments (if available)

All payments are processed securely through our payment gateway partners. We do not store any credit card information on our servers.

2. Billing Currency

All prices on our website are listed and charged in British Pounds (GBP). If you are purchasing from outside the UK, your bank or payment provider may apply currency conversion fees or charges.

3. Order Confirmation

After placing your order, you will receive an email confirmation that includes your order number and purchase details. Please review this information carefully. If you do not receive a confirmation email within a few hours, please check your spam folder or contact us at support@ettaluxe.com.

4. Billing Information Accuracy

You agree to provide current, complete, and accurate billing information for all purchases made on our website. If your payment or billing information changes, it is your responsibility to update it promptly.

We reserve the right to cancel or suspend an order if billing details are incorrect, fraudulent, or unverifiable.

5. Failed Transactions

If your payment fails, your order will not be processed. We recommend contacting your bank or card provider to resolve any issues. You may then attempt the transaction again using a valid payment method.

6. Refunds

Refunds for eligible returns will be issued in accordance with our Return and Refund Policy. Refunds are processed to the original payment method used for the purchase. Please allow up to 7 business days after return approval for the refund to appear in your account.

7. Chargebacks and Disputes

If you believe a charge has been made in error, please contact us first at support@ettaluxe.com. We are happy to investigate and resolve any issues. Unauthorized chargebacks will be considered a breach of these terms and may lead to suspension of your account or future purchasing privileges.

8. Contact Information

For any billing-related inquiries, please contact:

  • Email: support@ettaluxe.com

  • Phone: +44 7475352330

  • Address: 36a Queen Square, Mander Centre, Wolverhampton WV1 1TL, UK

  • Business Hours: Monday to Friday, 9 AM – 5 PM (UK Time)